Shopping conditions

Payment is made by credit card. Secure payment with Caixabank POS.

Payment can also be made by direct bank transfer.

All production is done by hand from the moment the order is received. Once the order is received, it will be carried out in a maximum time of 10 days. The shipment will be delivered within 2-3 business days in the state, 2-4 days in Europe and other destinations, depending on the country

We will not be responsible for possible delays in the delivery of shipments for reasons beyond the control of the company or due to erroneous or incomplete data of the recipient.

The purchased product will be placed inside a cardboard jewelry box and measures adapted to the size of the product (It is perfect if it is a gift). This box will be duly protected within a padded postal envelope..

Orders are delivered from Monday to Friday.

Shipments can be both state and international.

State-wide shipments are made free of charge. The cost of shipping to Europe is € 5 and to other international destinations € 7. Possible additional customs or tariff expenses in the latter will be borne by the recipient.

Shipments are made through the state postal service by registered letter.

In this case, the postman will leave the corresponding notice so that the user can pick it up at the corresponding Post Office.

Although quite unlikely, if this happened, the user would be advised of the impossibility of sending the product. And you would have the option of choosing another, or else, that the amount paid be refunded.

If you receive the shipment with the defective or open envelope, you must reject it stating it on the delivery note. If the shipment arrives in perfect condition and the jewel shows a manufacturing anomaly, contact us to proceed with its replacement.

If the product has not been sent, it will be canceled and the amount paid will be refunded. If the product has already been sent, proceed as explained in the following returns or exchanges section.

If for any reason you are not satisfied with your order or wish to make an exchange for another product, you will have a period of 14 calendar days from receipt of the same to proceed with your return or exchange. After this period, no returns or exchanges will be accepted. The product must be in perfect condition, without signs of having been used and with the original packaging. Otherwise the return or exchange will be canceled. Shipping costs for returns or exchanges are borne by the buyer. Once the good condition of the product has been verified, we will proceed to the refund of the return or the corresponding exchange.